Shipping policy
At Avora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
Items may be returned within 15days of receiving your order.
To be eligible for a return, the item must:
- Be unworn, unused, and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging, where applicable
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Jewelry
- Underwear and lingerie
- Swimwear
- Customized or personalized items
- Beauty products with broken or removed seals
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable.
Processing of Returns
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Refund Timeline
After we receive and approve your returned item, please allow 10–15 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.
Address Changes
Please ensure that your shipping address is accurate before placing your order.
Once an order has been placed and confirmed, we are unable to modify, update, or change the shipping address. Orders are processed automatically to ensure fast delivery, and address changes cannot be guaranteed after checkout.
Avora is not responsible for orders delivered to an incorrect address provided by the customer at the time of purchase.